Expeditions

GR Discount or its partners cannot be held responsible for items that do not reach the customer due to errors made by the customer when entering contact details. The customer must check all details of the order before confirming it. The address must be accessible to the delivery personnel and if no delivery instructions are left, the customer must ensure that someone is available to receive the package.

If the packages are returned to GR Discount, GR Discount will refund the customer the price of the product excluding shipping, packaging and handling charges if applicable. Notwithstanding the foregoing, deliveries made to addresses are considered received once they arrive at the address. It is the customer's responsibility to ensure that the item is received.

The customer is responsible for his order from the moment the package arrives at the delivery address indicated. GR Discount or its partners cannot be held responsible for the disappearance of the package after delivery. If an item is received damaged, GR Discount must be informed within 2 days (see the 'Refunds and Returns' section for more details).

If the goods are sent to an address other than the customer's, there is no contract between the recipient of these goods (the customer) and GR Discount. In this case, GR Discount cannot intervene in any aspect of the sale between the customer and the customer who receives the shipped items.

The shipment tracking number and notification will be sent to the customer once the products are shipped.